Letters of recommendation

I have a second job. I write college recommendation letters for students. :) It's really not a second job, but I crank out a lot every year and have for the last 10. I have never once received any feedback from the University until yesterday.

Westmont sent me a return letter in an email letting me know that one of our students was accepted but declined going. It meant a lot to me. It told me that they care about the process. They took the time to type a letter, sign it and email it to me. It showed me that the little things matter.

More and more I am finding that following through on the little things matters a lot. I wonder where I've disappointed people? I wonder where I've communicated that I care about the process?